1. Returns
You have 60 calendar days from the date of delivery to request a return. To qualify for a return, the item must:
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Be unused, unwashed, and in its original condition;
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Include all original tags, packaging, and accessories;
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Be returned in the original packaging.
To begin the return process, please email us at support@retilier.com with your order number and the reason for your return. Once approved, we’ll provide return instructions.
2. Non-Returnable Items
The following items are not eligible for return:
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Sale items or those labeled as "Free Gift";
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Gift cards.
3. Refunds
Once your return is received and inspected, we’ll send you an email confirming whether your refund has been approved. If approved, the refund will be issued to your original payment method within 7–10 business days.
Please note:
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Shipping fees are non-refundable;
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If your order included free shipping, a small restocking fee may apply;
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Refund timelines may vary depending on your bank or payment provider.
For the fastest and simplest refund experience, we strongly recommend contacting our support team directly before opening a chargeback with your bank.
Chargebacks typically take significantly longer to resolve and involve more steps for both sides, while our team can usually process your refund quickly and efficiently.
You can reach us anytime at: support@retilier.com
4. Exchanges
Exchanges are only available for items that arrive damaged or defective. If you need to exchange a product for the same item, contact us at support@retilier.com. Exchanges depend on product availability.
5. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If the return is the result of our error (e.g., you received the wrong or damaged item), we will cover the return shipping costs.
6. Late or Missing Refunds
If your refund has not arrived within the expected time frame, please first check with your bank or credit card provider. Processing times may vary. If you've done this and still have not received your refund, contact us at support@retilier.com
7. Contact Us
For any questions related to our return or refund policy, please feel free to contact us at:
Email: support@retilier.com