FAQ
When will my order ship?
Most orders are processed within 72 hours. Some Retro Collection and limited edition items are made or prepared on demand. Orders placed on weekends or holidays start processing on the next business day.
How long does delivery take?
Up to 15 business days after your order ships. Many orders arrive sooner. International orders may take longer because of customs.
How do I track my order?
You will receive a shipping confirmation with your tracking number. You can also track it on our order tracking page. Tracking can take 24 to 72 hours to show the first update.
I received more than one package. Is that normal?
Yes. Orders with several items can ship separately depending on where each item is fulfilled, so you may receive more than one tracking number.
What is your return policy?
You can request a return within 7 days of delivery (14 days for customers in the EU, EEA and UK). Items must be unworn, unwashed and with their original tags. Please contact us before sending anything back, and we will send you the return instructions. See our Refund Policy.
Can I exchange for a different size?
Yes, subject to availability. Exchanges must be requested within the return period. Shipping costs for size exchanges are covered by the customer.
Who pays for return shipping?
The customer, unless the item arrived damaged, defective or different from what you ordered.
How long does a refund take?
Approved refunds are issued to your original payment method within 7 to 10 business days. Your bank may take a few extra days to show it.
What about free items from promotions?
Free items have no charge to refund. If you return the qualifying items, the free item may need to be returned too.
My tracking says delivered, but I don't have my package.
Check around your property, mailroom and with neighbors, and allow 48 hours. If it still has not turned up, email us within 7 days with your order number. See our Shipping Policy for details.
Can I change my address or order after placing it?
Contact us as soon as possible at support@retilier.com. We can usually make changes before the order ships.
How can I contact you?
Email support@retilier.com with your order number. We reply as quickly as possible.