Shipping policy

Shipping Information

At Retilier, we work to process and ship every order as quickly as possible. However, processing and delivery times may vary depending on the product, destination, and time of year.

Order Processing

Some of our products, including selected Retro Collection items and limited editions, are manufactured, prepared, or fulfilled on demand. These items may require up to 72 hours to be processed before they are shipped. Orders placed during weekends or holidays may begin processing on the next business day.

Products that are not fulfilled on demand are generally processed and shipped faster. However, additional processing time may occasionally be required due to order volume, inventory availability, product inspections, or fulfillment operations.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Estimated Shipping Time

Shipping may take up to 15 business days after the order has been processed and dispatched.

Many orders may arrive sooner, especially products that are already available and ready to ship. However, all delivery dates are estimates and cannot be guaranteed.

Shipping times may vary depending on factors such as:

  • Delivery destination and local carrier operations
  • Peak shopping periods and high order volume
  • Weekends and public holidays
  • Customs processing and import inspections
  • Weather conditions and natural events
  • Transportation or carrier delays
  • Local service interruptions
  • Incorrect or incomplete shipping information
  • Product availability and fulfillment location

International orders may experience additional delays due to customs procedures in the destination country. Retilier is not responsible for delays caused by customs authorities, postal services, shipping carriers, or circumstances outside our reasonable control.

Multiple-Item Orders

If your order contains multiple products, the items may be processed or shipped separately depending on product availability and fulfillment location. In these cases, you may receive more than one package or tracking number.

Tracking Information

Tracking updates may take between 24 and 72 hours to appear after the shipping confirmation has been sent. A temporary lack of tracking activity does not necessarily mean that the package is not moving.

Please ensure that your shipping address is complete and accurate before submitting your order. Retilier is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

For questions regarding your order, please contact us at support@retilier.com.