Shipping policy
Shipping Information
At Retilier, we work to process and ship every order as quickly as possible. However, processing and delivery times may vary depending on the product, destination, and time of year.
Order Processing
Some of our products, including selected Retro Collection items and limited editions, are manufactured, prepared, or fulfilled on demand. These items may require up to 72 hours to be processed before they are shipped. Orders placed during weekends or holidays may begin processing on the next business day.
Products that are not fulfilled on demand are generally processed and shipped faster. However, additional processing time may occasionally be required due to order volume, inventory availability, product inspections, or fulfillment operations.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Estimated Shipping Time
Shipping may take up to 15 business days after the order has been processed and dispatched.
Many orders may arrive sooner, especially products that are already available and ready to ship. However, all delivery dates are estimates and cannot be guaranteed.
Shipping times may vary depending on factors such as:
- Delivery destination and local carrier operations
- Peak shopping periods and high order volume
- Weekends and public holidays
- Customs processing and import inspections
- Weather conditions and natural events
- Transportation or carrier delays
- Local service interruptions
- Incorrect or incomplete shipping information
- Product availability and fulfillment location
International orders may experience additional delays due to customs procedures in the destination country. Retilier is not responsible for delays caused by customs authorities, postal services, shipping carriers, or circumstances outside our reasonable control.
Multiple-Item Orders
If your order contains multiple products, the items may be processed or shipped separately depending on product availability and fulfillment location. In these cases, you may receive more than one package or tracking number.
Tracking Information
Tracking updates may take between 24 and 72 hours to appear after the shipping confirmation has been sent. A temporary lack of tracking activity does not necessarily mean that the package is not moving.
Please ensure that your shipping address is complete and accurate before submitting your order. Retilier is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Lost, Delayed or Undelivered Packages
Marked as delivered but not received. Please check around your property, mailbox, building mailroom and with neighbors, and allow 48 hours, as carriers sometimes mark parcels as delivered shortly before they arrive. If you still cannot find it, contact us at support@retilier.com within 7 days of the delivery date, with your order number. We will open an investigation with the carrier. Once a carrier confirms delivery to the address provided at checkout, Retilier is not responsible for packages lost or stolen after delivery, but we will review each case and may offer a solution at our discretion.
No tracking updates. If your tracking has shown no movement for more than 20 business days, contact us and we will investigate with the carrier. If the carrier confirms the package is lost in transit, we will send a replacement or issue a refund.
Returned to sender. If a package is returned because the address was incorrect or incomplete, or because it was not collected from a pickup point within the carrier's deadline, we can send it again once you confirm your details. A reshipping fee will apply.
For questions regarding your order, please contact us at support@retilier.com.